Are you tired of the endless discussions about slow applications and complaining end-users? Do you need management information about the business applications but you don’t get anything useful? Always doubting if a technical incident really does impact the end-user? These kind of struggles are the reason why End-User Performance information collection is needed. Discussions aren’t needed anymore, it’s possible to talk about facts.
The End-User Performance is an unique solution to extend System Center Operations Manager (SCOM) with the possibility to included end-user performance data. By extending System Center Operations Manager all standard functionality like alert generation, notifications, dashboards and reports are available to visualize and work with the end-user performance data.
All functionality to extend System Center Operation Manager with the End-User Performance data is available in a downloadable management pack. After implementation of the management pack and creating end-user simulations the information is available for use. To get familiar with the solution a free trial is available including product support by phone, e-mail, personal contact and Skype.
EUP as a SaaS
For organizations that don’t want to invest in the underlying infrastructure and monitoring tools, we offer the End-User Performance as a Service. We ensure the implementation of SCOM and the End-User Performance Management Pack in our data-center. In consultation with our customers we build the simulation(s) and create custom made dashboards. After the set up investment there are only costs per month.
How does the End-User Performance work?
Step 1: Running simulations
End-users are simulated by using simulation scripts mostly containing several steps. Each step consists of one or more actions an end-user normally performs, to do his work. Examples are filling in a form, starting an application, verifying if a record exists, etc. These simulations are able to run on local applications, virtualized applications and also virtualized desktops.
Step 2: Measuring time
During the simulations timers are started and stopped to measure the time needed for each individual step and for the total simulation. Together with the time, context information can be collected and stored to help analyse incidents if needed.
Step 3: Processing the data
All collected data, times and context, is send to System Center Operations Manager. The workflows in the management pack converts the simulation data to well known data types like state and performance data. If thresholds are exceeded, targets will become unhealthy and alerts will be generated.
Step 4: Visualize the information
Build your own dashboards or extend existing dashboards with the End-User Performance data to get a single plane with information from a technical, application and end-user perspective. Schedule your reports to get insight in decreasing application performance before end-users start complaining.
The EUP and your role in an organisation
“With the monitoring of the End-User Performance we would like ‘to make the feeling tangible’ and actually clarify the application’s working as seen from an end-user.”
“The End-User Performance is an intelligent Data Collector, which collects data at every step in a simulation and places the data at right place in Microsoft SCOM or OMS. This gives you the opportunity to analyse the data further.”
“We use the End-User Performance to monitor and get reports of our SLA agreements. With the EUP we have enough input for our reports, and we’re also able to adapt whenever a SLA isn’t performing. Because of the near realtime monitoring we could identify imperfections in our infrastructure and solve them.”